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Industry: Email Alert RSS FeedVodafone UK Signs Jacada Fusion Enterprise License Agreement
Customer Inter@ction Solutions, Aug 2005 by Kalinoski, Glenn J
Jacada Ltd. a provider of solutions for simplifying business processes, has entered into an agreement with Vodafone UK, a member of the world's largest mobile network, which has purchased an enterprise license and will implement Jacada Fusion in more of its UK contact centers and retail outlets. The software license agreement is expected to yield several million dollars over the coming quarters.
Vodafone implemented Jacada Fusion to simplify how contact center agents in its SAVES group access and use applications across different computing platforms, as multiple problems resulted from having agents accessing two separate systems with no real-time data exchange or updates. With Jacada Fusion, agents can access and utilize the separate systems through a single user interface.
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