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Industry: Email Alert RSS FeedIBM Offerings Selected By Avaya, IBM Partners Donate RDCs To Apache
Customer Inter@ction Solutions, Oct 2005 by Kalinoski, Glenn J
Avaya has selected IBM WebSphere Voice Server and IBM WebSphere Application Server as the initial speech and middleware platforms for Avaya Voice Portal, Avaya's new Web services-based speech self-service platform.
The solution, which is the result of an expanded alliance between the two companies, is meant to combine IBM's proficiency in middleware and speech technology and Avaya's position in selfservice, contact centers and IP telephony.
IBM WebSphere Application Server is the foundation of IBM's speech architecture. IBM WebSphere Voice Server provides integration into a Java-based enterprise application framework.
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In other IBM news, three of the company's partners, Audium, Fluency and Openstream, have donated RDCs to the Apache Software Foundation, a community for open-source software development. RDCs allow developers to plug standard pieces of speech code into their own code to help speed the development of speech applications for new uses.
In addition, IBM said it will offer WebSphere Voice Toolkit components to Audium for inclusion in the next version of Audium Studio, which is powered by Eclipse. Audium's customers can enjoy expanded functionality from the use of a common tooling platform. Audium Studio is a voice application environment combining the standards of Voice XML with packaged services for IVR applications.
www.ibm.com
www.avaya.com
www.audiumcorp.com
www.fluencyvoice.com
www.openstream.com
www.apache.org
Copyright Technology Marketing Corporation Oct 2005
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