Avanade Leverages Microsoft Dynamics CRM 3.0

Customer Inter@ction Solutions, Jan 2006 by Schelmetic, Tracey E

Avanade Inc., a technology integrator for Microsoft enterprise solutions, has announced the availability of its Enterprise CRM solutions for Health Plans, Financial Services and Customer Care, leveraging the Microsoft Dynamics CRM 3.0 product. Avanade has integrated the Microsoft Dynamics CRM 3.0 technology to allow it to tailor solutions to meet the specific demands of the customer's business, with the customer's existing application investments. The goal is a more cost-effective CRM solution that works the way employees expect it to, supports the way companies do business, and runs the way IT staff expects technology to run. Avanade's new health plan solution and the release of the financial services and customer care solutions on Microsoft Dynamics CRM 3.0 are aimed to capitalize on the enhanced product capabilities including marketing automation, reporting and analytics.

Avanade Enterprise CRM for Financial Services supports industry- and company-specific business processes, workflow, policies and security requirements, and provides a comprehensive view of high-value clients. Avanade pairs its expertise designing and integrating Microsoft systems for the enterprise with partner GaleForce Solutions' focus on the financial services industry, to deliver customer relationship management systems expressly for companies in the sector.

www.avanade.com

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By Tracey E. Schelmetic, Editorial Director, Customer lnter@ction Solutions