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Industry: Email Alert RSS FeedFrontRange Solutions Unveils GoldMine IP Voice Suite
Customer Inter@ction Solutions, Mar 2006 by Schelmetic, Tracey E
FrontRange's newly announced customer communications product, GoldMine IP Voice Suite, combines two business technologies: IP telephony and customer relationship management (CRM). The offering delivers an enterprise-class VoIP telephony application that includes full integration to GoldMine Corporate Edition CRM to help companies elevate the quality of interactions with their customers, which in turn can boost sales, increase customer loyalty and raise the productivity of service teams. The new product includes an advanced software-based IP telephony system (FrontRange IP Office) with unified messaging, auto-attendant, inbound and outbound productivity applications, as well as easy-to-use management tools. For example, as calls ring to service employees, GoldMine IP Voice Suite triggers screen pops of customer records from the GoldMine database. For outbound calling campaigns, users can click to dial from customer records, as well as other features added to improve productivity such as preview dialing, calling scripts and campaign status reporting.
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By Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions
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