Aspect Software Acquires Quality Management Provider SophistiCom Technologies

Customer Inter@ction Solutions, May 2006 by Schelmetic, Tracey E

Aspect Software, Inc. recently announced it has acquired substantially all of the assets of SophistiCom Technologies Inc., a privately-held provider of quality management software based in Schaumburg, IL. Financial terms of the transaction were not disclosed. SophistiCom develops a quality management application that provides quality assurance capabilities as well as full-time call logging of all customer interactions to meet an array of recording requirements. The acquired application, which will be known as Aspect Quality Management, enables companies to better address regulatory compliance, risk mitigation and employee development concerns. With this acquisition, Aspect Software adds a significant piece to its contact center portfolio, which fills out its Performance Optimization offering, allowing for synchronization across all critical performance optimization capabilities: quality management, performance management, workforce management and interaction optimization. This approach provides a greater benefit than the individual applications could deliver alone, and still greater benefits when coupled with other Aspect Software contact center products, according to the company.

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