Technology Industry
Industry: Email Alert RSS FeedAIM Technology Solution Now Rated "Avaya Compliant"
Customer Inter@ction Solutions, Nov 2006 by Schelmetic, Tracey E
AIM Technology, a provider of operational performance management software, recently announced that its AIM Performance solution is compliant with key contact center solutions from Avaya. AIM Technology develops AIM Performance Suite, an enterprise application suite that optimizes and aligns the performance of agents, teams and businesses processes, transitioning call centers and other customer-facing entities from a cost center to a strategic operational asset. The application now is compliance-tested by Avaya for compatibility with the Avaya Call Management System 13.1, an application that provides the information and management tools businesses need to monitor and analyze the performance of their contact center operations.
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