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Industry: Email Alert RSS FeedAvaya Launches Customer Interaction Express
Customer Inter@ction Solutions, May 2007 by Schelmetic, Tracey E
Avaya Inc. recently announced the launch for its customers in the Middle East and North Africa region of Customer Interaction Express, a new, full-featured contact center software suite built expressly for midmarket enterprises. Avaya Customer Interaction Express 1.0 was designed to handle all incoming and outgoing customer transactions across multiple media channels, including phone, e-mail, fax and SMS. The solution also offers call routing and reporting capabilities, enabling companies from 100 to 1,000 employees with contact centers from 10 to 150 agents to deliver consistent service to customers from multiple locations.
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