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Industry: Email Alert RSS FeedTeleDirect Merges With Wygant
Customer Inter@ction Solutions, May 2007 by Schelmetic, Tracey E
TeleDirect International, a provider of customer interaction management solutions, recently announced its merger with Wygant, a provider of evaluation, training, recording and analytic tools designed to optimize call center performance. The merger will allow the companies to offer customers a more comprehensive, integrated platform of sales, customer interaction and workforce development applications. The companies will operate under the TeleDirect International name. With this merger, TeleDirect adds significant capability to its Liberation platform, a b-to-c CRM platform that helps companies accelerate revenues and improve the efficiency of their revenue producers.
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www.tdireet.com and www. wygant.com
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions
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