Customer Inter@ction Solutions

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Articles in Nov 2007 issue of Customer Inter@ction Solutions

• CORRECTION
• Plantronics' New Wideband USB Optimized For MS Office Communicator 2007
  by Barnard, Patrick
• A Practical Guide To Seasonal Call Center Staffing
  by Reynolds, Penny
• Greg Gianforte, CEO Of RightNow Technologies, Inducted Into CRM Hall Of Fame
  by Barnard, Patrick
• A Heads-up On Selecting The Right Headset Solution: How To Choose Between Direct Connect And Amplified Headset Solutions
  by McGrogan, Joe
• Integration For A Business Communications Solution
  by Passios, Tim
• Autonomy's etalk Recognized By Frost & Sullivan
  by Barnard, Patrick
• SAP And Business Objects Join In Friendly Merger
  by Barnard, Patrick
• Improving Patient Care And Customer Service For the Healthcare Industry
  by Schelmetic, Tracey E
• Research Shows Contact Center Service Impacts Business
  by Barnard, Patrick
• Update On The Home Agent Model: Successful And Expanding
  by Schelmetic, Tracey E
• BEST REGULATION IS SELF-REGULATION, THE
  by Tehrani, Nadji
• Verint Named To Annual Software 500
  by Barnard, Patrick
• Because No Two Call Centers Are Alike
  by Schelmetic, Tracey E
• InfoCision's Steve Brubaker Honored By ATA
  by Barnard, Patrick
• Turning Customers Into Their Own Call Center Agents
  by Freebairn, Corey
• Customer Service "View From The Top"
  by Barnard, Patrick
• Interactive Intelligence Unveils New Release Of IP Communications And Contact Center Software
  by Barnard, Patrick
• Aspect Enhances eWorkforce Management
  by Barnard, Patrick
• There are two kinds of businesses in the world
  by Schelmetic, Tracey E
• Aspect And OpenSpan Partner For Integration
  by Barnard, Patrick
• SAS Placed In Visionaries Quadrant For Data Integration Tools Magic Quadrant
  by Barnard, Patrick
• Leveraging Speech Applications In The Contact Center, Part One
  by Barnard, Patrick
• NICE Recognized By Gartner And Frost & Sullivan
  by Barnard, Patrick
• Seeking Flexibility And Efficiency In The Insurance Industry
  by Schelmetic, Tracey E
• Spanlink Communications Spins Off Calabrio Software
  by Barnard, Patrick
• Cbeyond And Avaya Team For SIP Trunking Services
  by Barnard, Patrick
• Raising The Bar On CRM Standards: Driving Toward A Customer-Centric Call Center And CRM Financial Strategy
  by Petouhoff, Natalie L; Johnson, Brian R