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Industry: Email Alert RSS FeedAspect And OpenSpan Partner For Integration
Customer Inter@ction Solutions, Nov 2007 by Barnard, Patrick
Aspect Software, Inc. and OpenSpan, an application integration company, have announced the general availability of the OpenSpan integration with Aspect's PerformanceEdge quality management application. The integration with OpenSpan allows Aspect Software to extend Aspect quality management functionality, such as screen capture and call tagging, to record all back-office interactions with applications across the enterprise, helping companies gain insight into overall agent performance and create actionable plans to enhance productivity, performance and the customer experience.
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