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Industry: Email Alert RSS FeedAspect Enhances eWorkforce Management
Customer Inter@ction Solutions, Nov 2007 by Barnard, Patrick
The PerformanceEdge Group of Aspect Software has announced new and enhanced workforce management functionality for PerformanceEdge. Aspect eWorkforce Management 7.1 now provides contact centers with expanded agent scheduling capabilities to better comply with local, regional and country labor laws. Additionally, die Aspect eWorkforce Management - Analyze II enhancement package now includes prepackaged performance management features focused on workforce management, automatic call distributor (ACD) and dialer applications. The PerformanceEdge solution combines workforce management, recording and quality management, performance management, campaign management, and coaching and e-learning to enable organizations to more holistically respond to changing business conditions.
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