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Industry: Email Alert RSS FeedAspect Debuts Unified Command And Control
Customer Inter@ction Solutions, Jan 2008 by Barnard, Patrick
Aspect Software recently announced the general availability of Unified Command and Control, a new solution designed to enable contact centers to centralize their reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and the ability to deliver an improved customer experience. Unified Command and Control helps manage as many as 40 different nodes for as many as 40,000 agents, either within a single site or across multiple contact center locations. Unified Command and Control, a key component of the Aspect Software unified approach, opens the door for expanded virtualization by increasing an organization's ability to manage and control multiple contact centers and applications. It enables contact centers to leverage existing investments in Aspect Software solutions while also seamlessly moving to new session initiation protocol (SIP)-based voiceover Internet protocol (VoIP) platforms.
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By Patrick Barnard, Associate Editor, Customer Inter@tion Solutions
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