Edward Jones will purchase 3Com IP Telephony solution

Enterprise Networks & Servers, Jul 2005

Edward Jones will purchase the 3Com Convergence Applications Suite for Internet Protocol (IP) Telephony, IP Conferencing, IP Messaging, IP Mobility and IP Contact Center services. The first phase of the agreement includes the conversion of their corporate headquarters legacy voice system to an IP telephony solution based on 3Com products. The deal also includes 3Com routers, switches, and Enterprise Management Suite to complete the secure converged network.

At the core of the Edward Jones solution is the 3Com VCX IP Telephony module, which includes IP telephones, 3Com enterprise switches (3Com 4400-PWR), and 3Com advanced routers (3Com Router 5000). 3Com partner Verint will supply its ULTRA Call Recording Suite to the headquarters' call center. 3Com partner Aspect will provide IP Contact Center applications in a later phase of the project.