Design Management Review

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Articles in Winter 2008 issue of Design Management Review

• Retirement Boomerang: A New Vocabulary of Financial Services, The
  by Mackenzie, Andrew
• Service Design via the Global Web: Global Companies Serving Local Markets
  by Gillespie, Brian
• Designing Human-Centered Services
  by Eckersley, Michael D
• Design for the service industry is the design of our entire experience
  by Lockwood, Thomas
• It's All About Service
  by Walton, Thomas
• 2008 Conferences
• Bottom-line Experiences: Measuring the Value of Design in Service
  by Løvlie, Lavrans; Downs, Chris; Reason, Ben
• Service Design: An Appraisal
  by Saco, Roberto M; Goncalves, Alexis P
• From Small Ideas to Radical Service Innovation
  by Jones, Mark; Samalionis, Fran
• Inland Revenue New Zealand: Service Design in a Regulatory Context
  by McLean, Karyn; Scully, Jim; Tergas, Leslie
• Would You Like Service with That?
  by Bedford, Chris; Lee, Anson
• Designed by KTF: A Telecoms Case Study
  by Lee, Won-Sik; Kim, Bo-Young