Plugged In

Collector, Jun 2008 by Rippentrop, Gary D

ACA has helped collection agencies fill their computer technology needs for more than four decades

Over the past 40 years, ACA International has played a variety of roles helping members with their computerization needs. In 1967, the ACA Board of Directors formed the Data Division to drive the collection industry's use of computer technology. This was a progressive move for the association and one that proved to be positive for ACA members. In two decades, ACA Data brought more than 600 collection agencies into the computer age.

In the late 1980s, the Board determined that the need for ACA Data was diminishing and the association should get out of the computer hardware, software and data processing game. ACA members could purchase computer hardware and software from several industry vendors, and many had developed proprietary systems. However, ACA remained an important link between collection agency members and computer vendors.

The association began its affiliate membership for industry vendors, including those providing computer services. By including these companies as members, ACA could help foster relationships between agency members and the vendors providing the services they needed.

Today, affiliate membership remains strong with more than 190 participating companies, including many collection software vendors. By holding membership in ACA International, affiliates help support the association's goals, strengthening the entire credit and collection industry.

In July, many of these companies will exhibit at ACA International's 69th Annual Convention and Exposition in Hollywood, Fla. The convention is probably best known for its educational and professional development opportunities. The Expo Hall provides education of a different kind.

Attendees learn about all the latest and greatest advancements in technology for the industry. Whether you are in the market for a new collection software package or are seeking solutions to other needs, you'll likely find numerous options in the Expo Hall. With more than 140 booths offering information about everything from information services to telecommunications products, the Expo is truly your one-stop shop.

Some ACA members register their information technology specialists for the sole purpose of gathering information in the Expo Hall. Of course, these attendees will also benefit from the great workshops and general sessions. This year's workshops cover technology topics such as data security, using information technology to maximize return on investment, recovery decision automation and more.

As you consider changes to your company's technology and other services provided by thirdparty vendors, I encourage you to begin your search with ACAs affiliate members. If you are unable to meet with them at the convention, you can find a complete list by choosing the Member Directory link at http://www.acainternational.org.

If you have not yet registered for the convention, I encourage you to review the information on pages 15-18 and to find complete details at http://www.acainternational.org/'convention. I think you'll be impressed by the wide variety of educational and networking opportunities planned this year. I look forward to seeing you there!

Gary D. Rippentrop, CAE, is ACA International's CEO. He can be reached at rippentrop@ acainternational. org.