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Goleman D. 1998. Working with Emotional Intelligence. Bantam Books: New York.
Goleman D, Boyatzis R, McKee A. 2002. Primal Leadership: Realizing the Power of Emotional Intelligence. Harvard Business School: Boston, MA.
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Kanter RM. 2004. Confidence: How Winning Streaks and Losing Streaks Begin and End. Crown Publishing Group: New York.
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