Symon Communications, India's Tata Telecom announce partnership

Symon Communications, Ltd., a leading global provider of contact center and enterprise performance and productivity tools, announced a partnership agreement with Tata Telecom, India's leading converged communications solutions provider for enterprises. Tata Telecom will market and support Symon products including two major enterprise tools, NetLite II wireless displays and Symon Vista real-time productivity software solution, and has successfully introduced and expanded Symon's presence in the Indian market.

"We are very excited about our alliance with Tata Telecom," said Nelson Smelker, managing director, Symon Communications, Ltd. "Tata Telecom is well positioned in the growing Indian market. Symon delivers products that help performance in all areas of the enterprise, and our solutions will benefit Tata Telecom customers with leading Web and networking technologies."

Gartner Dataquest analysts have identified India as the fastest growing market for business process outsourcing (BPO), stating in a recent report, "India's revenue from BPO will grow from slightly under $1 billion in 2002 to $13.8 billion in 2007, making its share of supply 57 percent of the offshore BPO market." With more than 65 percent share of the market share, Tata Telecom is the leader in India's contact centre market and offers a number of contact centre solutions, helping its clients connect better with customers and respond to their needs, thus increasing sales opportunities.