Cox Communications offers online bill payment

Journal Record, The (Oklahoma City), Mar 26, 2002 by staff

Cox Communications is now offering its customers the ability to view and pay their entire billing statement via the Internet.

There is no cost to customers. The service includes billing statements for Cox's residential cable, high-speed Internet, telephone service and bundled services.

Cox customers are now able to visit the Cox Web site at www.cox.com and click on the "View/Pay Your Bill" tab to access account information and payment functions. From there, they can choose to receive monthly billing reminders, pay partial bills or view additional statements. Customers may pay with any type of credit card or a co-branded debit card. For security and privacy, a session ends when the customer logs off, closes his or her Web browser or takes a break for more than a few minutes in the middle of the payment process. For additional security, Cox does not save credit card information with a customer's record for future use, said Shelli Osborn, vice president of customer service and sales of Cox Communications Oklahoma.

Customers who subscribe to more than one Cox service already have access to flexible statement options, allowing them to choose to receive a single bill for all services, separate bills for each service, or a variation of those two options. Cox is the first major broadband communications company to offer customers this level of choice and flexibility on a large scale, said Meribeth Sloan, vice president of marketing for Cox Oklahoma City.

At this time, customers will continue to receive their statements via regular mail. Cox plans to launch a new electronic statement feature, e-bill, in the near future. For now, customers can sign up now for monthly e-mail reminders that will be automatically sent to them when new online statements are available for viewing.