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Gazette, The (Colorado Springs), Dec 4, 1999
e-Mail breakdown/ RESPONSE TIME NOT GOOD
Despite the importance of satisfying customers during the holiday season, Web sites' e-mail customer service failure rates are on the rise, said a study from Jupiter Communications. The survey targeted 125 top sites to gauge response time to e-mail messages requesting simple support. The findings: 46 percent of sites took five or more days to respond to a request, never responded or didn't post an e- mail address on the site for customer inquiry. www.jupitercommunications.com
Hidden cookies/ PRIVACY ISSUE EXPLORED
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Consumer and privacy advocates on Friday asked the Federal Trade Commission to close software loopholes that potentially allow bulk e- mailers to identify consumers by exploiting "cookie" technology, reports zdnet.com.
The groups said the security hole allows senders of bulk e-mail to attach a cookie to a user's computer through an e-mail message. Cookies are small identifying files that are normally used with Web browsers, not e-mail.
Security consultant Richard Smith said if someone reads an e- mail through a Web browser and that e-mail contains graphics pulled from the Web, a cookie can be deposited on the user's PC. When the user surfs online later, that cookie can be read by the depositing site and matched with the e-mail address of the user. www.zdnet.com/ zdnn/stories/ news/0,4586,2403580,00.html?chkpt=zdhpnews01
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