Business Services Industry
Onyx Software Introduces Its CRM System at AIU's Contact Center in
JCNN News Summaries - Japan Corporate News Network, Dec 29, 2004 by Dale Hug
Tokyo-based CRM solution vendor Onyx Software announced December 27 that its enterprise CRM system started its operation December 1 at AIU's contact center in Toyama City.
Easily customized and installed in six months, the CRM system offers fully web-based solutions, which enable in-house information and critical online customer information to be integrated.
The system takes advantage of CTI (computer telephony integration) capabilities, which are incorporated into its latest CRM product Onyx Employee Portal 5.0, to manage workflow in conjunction with customer databases at the contact center.
c 2004 Japan Corporate News Network. All rights reserved.
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