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Service management: building profits after the sale: after-sale services and parts can contribute as much as 50 percent of all profits for the typical manufacturing company. But to capitalize on that opportunity, you need a supply chain explicitly designe

General Motors' (GM) greatest return on capital does not come from selling cars but rather from post-sale parts and services. Although the...
Supply Chain Management Review, 01/01/03 by Kambil, Ajit · More from publication
Electronic commerce: implications of the Internet for business practice and strategy

The Internet is a new communications medium that businesses can use to enhance their product innovation, production, marketing, sales and service...
Business Economics, 10/01/95 by Ajit Kambil · More from publication

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Your Work The 7 Interview Questions You Must Ask

The 7 Interview Questions You Must Ask

Forget 'What are your strengths and weaknesses?' If you want to get the real dope on prospective employees, ask job candidates these seven questions.
Your Industry The Five Worst Drug Companies of 2009

The Five Worst Drug Companies of 2009

These five companies have performed even worse than their peers and competitors. Investigations? Insider trading? Dirty factories? Recalls? Management churn? Scandals? They've got it all. In order of incompetence, BNET presents the five worst drug companies of 2009. Drumroll, please ...
Your Money 401(k) Mistakes to Avoid

401(k) Mistakes to Avoid

You’re counting on your 401(k) to provide a cushy retirement. Or at least food, shelter, and a broadband connection. But many investors undermine their savings plans without even knowing it. We’ve compiled a list of the most common mistakes, and explained how to avoid them.