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Simulation Training: The Power Of Continuous Performance Optimization

The Current State Of Call Centers There are more than 160,000 call centers in operation worldwide. These centers are facing increasing challenges,...
Customer Inter@ction Solutions, 06/01/05 by Baker, Wade · More from publication
NEW DIRECTIONS TO THE SUCCESSFUL VIRTUAL CONTACT CENTER

Virtual call centers need help. Widespread adoption of the concept is hamstrung by a number of factors. Without an infusion of fresh technology and...
Customer Inter@ction Solutions, 10/01/04 by Baker, Wade · More from publication

Your Work The 7 Interview Questions You Must Ask

The 7 Interview Questions You Must Ask

Forget 'What are your strengths and weaknesses?' If you want to get the real dope on prospective employees, ask job candidates these seven questions.
Your Industry Apple's Latest Plan to Kill Microsoft: Cheap Tablet Devices

Apple's Latest Plan to Kill Microsoft: Cheap Tablet Devices

When it comes to understanding consumers and what they will want, Apple is one of the strategically smartest companies in the world. And the recently reported deal to acquire music streaming start-up Lala is another indication that the company is planning to become the central cloud for consumers. That raises some interesting questions about what [...]
Your Money 6 Myths About Gas Mileage

6 Myths About Gas Mileage

The summer driving season is at hand, and gasoline prices are suddenly back on your mind. No wonder.

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