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The power of words - patient satisfaction surveys conducted by Southern California Edison

Southern California Edison utilizes a one-on-one approach in conducting patient satisfaction surveys. This approach eliminates the limitations and...
Business & Health, 11/01/97 by Barbara Sande Dimmitt · More from publication
Follow the money - health care spending - includes related articles - The State of Health Care in America - Industry Overview

Money really does talk. Who's spending, who's earning and how they do it say a lot about today's health care system. Money really does talk. Who's...
Business & Health, 01/01/96 by Barbara Sande Dimmitt · More from publication
Accreditation: what's the big deal? - managed care organizations - includes related article on accreditation organizations

The move toward accreditation of individuals or organizations is a natural progression in service industries, so it is no surprise to see it...
Business & Health, 12/01/95 by Barbara Sande Dimmitt · More from publication
ADA: revealing the legal impact, shaping employer tactics - Americans with Disabilities Act; includes related article on case law

How would you like to show up at your factory two hours before opening time and find your newest employee waiting to ask, "What can I do to help?"...
Business & Health, 07/01/95 by Barbara Sande Dimmitt · More from publication
Repetitive stress injuries: relieving pain at the bottom line

Repetitive stress injuries have rolled off the assembly line and spread throughout the nation's offices and factories. The number of reported...
Business & Health, 05/01/95 by Barbara Sande Dimmitt · More from publication
More growth in 1995 and beyond - enrollment in commercial managed-care health plans - special edition: The State of Health Care in America 1995

Enrollment in commercial managed-care health plans will grow 9% annually through 2000. Enrollments are being paced by an increase in the number of...
Business & Health, 01/01/95 by Barbara Sande Dimmitt · More from publication

Managed care has become the dominant mode of health care delivery in the United States, and providers must deliver not only on price, but also on value, quality, and performance - special edition: The State of Health Care in America 1995

The cost-control emphasis of managed-care health plans connotes they are second best, a perception HMOs and PPOs are working hard to dispel. About...
Business & Health, 01/01/95 by Barbara Sande Dimmitt · More from publication

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Your Work The 7 Interview Questions You Must Ask

The 7 Interview Questions You Must Ask

Forget 'What are your strengths and weaknesses?' If you want to get the real dope on prospective employees, ask job candidates these seven questions.
Your Industry Apple's Latest Plan to Kill Microsoft: Cheap Tablet Devices

Apple's Latest Plan to Kill Microsoft: Cheap Tablet Devices

When it comes to understanding consumers and what they will want, Apple is one of the strategically smartest companies in the world. And the recently reported deal to acquire music streaming start-up Lala is another indication that the company is planning to become the central cloud for consumers. That raises some interesting questions about what [...]
Your Money Dumbest Things You Do With Your Money

Dumbest Things You Do With Your Money

Even smart people make financial moves that are downright illogical. Emotions and superstitions have a sneaky way of keeping you from rational financial decisions. But dumb choices can have serious, real-world consequences. Here are some of the biggest blunders we all make, plus tips from the experts on how to keep cool.

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