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Power Of SaaS: VoIP Call Centers For A Fraction Of The Cost, The 

The software as a service (SaaS) trend is revolutionizing the call center industry, as companies of all sizes are now discovering the advantages of...

A Shake Up Of The Enterprise Market 

TouchStar is once again about to shake up the call center industry with the introduction of "TouchStar Enterprise 2008," its all-new, full-featured...

Convergys Names Orr Replacement 

The board of directors of Convergys Corporation recently elected one of its members, Philip A. Odeen, to be non-executive chairman effective...

Aspect debuts Unified Command and Control.(Customer Inter@ction NEWS) 

NICE wins large Asian banking contract.(Customer Inter@ction NEWS) 

Aspect Debuts Unified Command And Control 

Aspect Software recently announced the general availability of Unified Command and Control, a new solution designed to enable contact centers to...

OpenSolutions Alliance Finds Rising Interest In Open-Source CRM, Others 

The Open Solutions Alliance, a nonprofit, vendor-neutral consortium promoting interoperability and adoption of comprehensive open products,...

Open source CRM's Concursive releases Concourse Suite 5.0.(Customer Inter@ction NEWS) 

TLC&A To Open New Contact Center 

Thomas L. Cardella & Associates (TLC&A) has announced that it will launch a new contact center in Keokuk, Iowa, bringing up to 225 jobs and over $4...

VIPdesk CEO Named To TelCoa's Advisory Board 

VIPdesk, a provider of home-based contact center solutions and concierge services, has announced that founder and CEO Mary Naylor has been named to...