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• A printer makes his mark: GPO has been transformed, thanks to the indelible leadership of Bruce James 

  Some people take up golf when they retire. Others head for a warmer climate and collect a monthly pension. Bruce James had a different idea. In...

  Public Manager, The, 03/22/07 by Carl A. Fillichio · More from publication

• A public servant who really delivers: Postmaster General John Potter's "letter-perfect" Public Service Recognition Week speech delivers on the value of public service 

  It was fitting that John E. "Jack" Potter, the nation's seventy-second Postmaster General, was asked to deliver the 2006 Public Service Recognition...

  Public Manager, The, 09/22/06 by Carl A. Fillichio · More from publication

• The new beat: the Washington Metropolitan Police Department's Gay and Lesbian Liaison Unit is transforming law enforcement and redefining the concept of "community" policing 

  Earlier this year, Sgt. Brett Parson of the Washington, DC, Metropolitan Police Department (MPD) had a problem most hiring managers in government...

  Public Manager, The, 09/22/06 by Carl A. Fillichio · More from publication

• Chicago 311: a 24/7 telephone and online customer service center: learn how a recent winner of the prestigious Innovations in American Government Award not only improves citizens' connection to government, but actually improves the City of Chicago's perfo 

  Who You Going to Call? Who You Going to Call? It's a sweltering late summer night in Chicago in 1994. A fast-moving cold front will shortly...

  Public Manager, The, 09/22/03 by Carl A. Fillichio · More from publication