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• Put a smile on stockholders' faces: think of investor relations as a category of customer relations. A good practice is to segment stockholders and develop targeted communications for each group 

  [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] The challenge for investor relations is even greater today than it was just 12 months ago. Given...

  ABA Bank Marketing, 10/01/08 by Claude A. Hanley, Jr. · More from publication

• Too big to manage: does the law of diminishing returns apply to synergies? It may when the new giants become too big to manage and improved earnings are not realized 

  Merger mania is gripping banking once more, raising the specter that only a handful of mega-banks will dominate the industry by 2012 and that these...

  RMA Journal, The, 07/01/04 by Claude A. Hanley, Jr. · More from publication

• A good name is golden 

  Who steals my purse steals trash ... but he that filches from me my good name robs me of that which not enriches him and makes me poor indeed....

  RMA Journal, The, 09/01/03 by Claude A. Hanley, Jr. · More from publication

• What's a check? 

  It's been over 30 years since Dale Reistad coined the phrase "checkless society." While that vision has yet to come to full fruition, signs abound...

  RMA Journal, The, 05/01/03 by Claude A. Jr. Hanley · More from publication

• New lending risks consumer attitudes 

  How--if at all--will the current bear market alter consumer financial behavior? Consumer expectations are the economic watchwords this year....

  RMA Journal, The, 02/01/03 by Claude A. Hanley, Jr. · More from publication

• Banking's top performers.(includes related articles on Beneficial National Bank)(Cover Story) 

  The commercial banks with the best performance in 1996, measured primarily by their average return on assets over five years, were Miami Valley...

  ABA Banking Journal, 07/01/97 by Cocheo, Steve; Hanley, Claude A., Jr.; Suter, Mark P. · More from publication