Article Results (Showing 1 - 5 of 5) RSS Alert
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Rapid Injection Molding Offers Alternative to Conventional Prototyping
Rapid injection molding produces a fully functional part from a 3D CAD model. Now more than ever, technological advancements drive the product...
NASA Tech Briefs, 11/01/04 by Cleveland, Brad · More from publication -
Developing effective customer access strategy: as customer contact points proliferate, you need a cohesive plan to turn your customer service vision into operational reality. (Strategy).
How do you adapt and thrive in today's topsy-turvy economy? What differentiates truly great organizations--and by extension, truly great call...
Customer Interface, 11/01/02 by Cleveland, Brad · More from publication -
Samsung in Bloom
Now that the World Cup tournament is over in Seoul, the round soccer ball has been replaced as the city's most inescapable emblem by the elliptical...
Newsweek, 07/15/02 by Brad Stone (With B. J. Lee in Seoul, Bill Richards in Silverdale and Joan Raymond in Cleveland) · More from publication -
Why call centers operate as they do.
Designing and running an incoming call center isn't rocket science--it's not even close. But just as the laws of physics define the parameters...
Business Communications Review, 12/01/93 by Cleveland, Brad · More from publication -
Advanced ACD technology can create new problems. (automatic call distributors; includes related article)
Advanced ACD Technology Can Create New Problems So you're ready to modernize your call center? Tough issues underlie promising...
Business Communications Review, 12/01/91 by Cleveland, Brad · More from publication
