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JOINING THE ZUNE SOCIAL: A Global Customer Service Training Partnership
Unique simulation model helps Microsoft Zune's support staff see eye-to-eye with customers in need. In the fall of 2006, Microsoft launched the...
Training & Development, 06/01/08 by Reed, Cheryl; Hartley, Darin · More from publication -
TAKING IT PERSONALLY: TAILORING TRAINING FOR MORE RELEVANCE
There has been much ado about the notion of personalization in technology, especially the personalization of learning. But, many questions still...
Training & Development, 11/01/07 by Hartley, Darin; West, Kalees · More from publication -
CATALYZING THE LEARNING PROCESS
Collaboration takes people willing to share information and knowledge. Technology can help. One of my favorite traditional learning experiences...
Training & Development, 11/01/06 by Hartley, Darin · More from publication -
Beyond the Virtual Meeting
DO YOU REMEMBER your first WebEx meeting when a remote control advanced slides from a monitor screen to a movie screen? I remember my first...
Training & Development, 09/01/06 by Hartley, Darin · More from publication -
Complex IT Infrastructures Warrant Thorough Preparation
Learning professionals need to team up with the IT department before implementing e-learning programs. IN MY ROLE as a learning consultant, I...
Training & Development, 07/01/06 by Hartley, Darin · More from publication -
Learning Can Be Fun
Simulation technology has come a long way, especially in learning and development. AT THE TENDER AGE OF 12, I experienced my first...
Training & Development, 05/01/06 by Hartley, Darin E · More from publication -
Wireless Wonders
The world of wireless learning is liberating. MY COMPANY is distributing Blackberry handhelds to personnel who need them based on job roles and...
Training & Development, 03/01/06 by Hartley, Darin · More from publication -
Leveraging Work Flow
When you know the state of your work flow, everything runs more smoothly. DO YOU KNOW the state of your work flow? You will need to be able to...
Training & Development, 01/01/06 by Hartley, Darin · More from publication -
Clients
We all have them, we all want them. What do we do with them? WHEN JIMMY BUFFETT SINGS about relationships, he asks, "Relationships. We all got...
Training & Development, 05/01/05 by Hartley, Darin E · More from publication -
Questions for Reflection
And answers that forecast a prosperous 2005. The end of the year is naturally a time of reflection. So, I decided to use this last column of...
Training & Development, 12/01/04 by Hartley, Darin E · More from publication
