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Move-in satisfaction makes or breaks renewals: national survey results show retention efforts must begin much sooner than one might think.
[ILLUSTRATION OMITTED] When residents have negative, unresolved experiences or issues on move-in day and during the early months thereafter,...
Units, 02/01/09 by Miller, Doug · More from publication -
Simple solutions for resident satisfaction: by adopting these best practices, apartment communities can positively impact the resident experience and, ultimately, NOI.
Core service delivery--what really matters to residents--is what drives satisfaction and retention. The good news is that most of the issues...
Units, 06/01/06 by Miller, Doug · More from publication -
Satisfaction improves with investment in work order management: research confirms that resident satisfaction and renewal likelihood increase as more time and resources are dedicated to improving maintenance and work order management.(CASE STUDIES)
Dedicating more focus, time and resources to managing the "resident experience," especially investing in maintenance staffing and the work order...
Units, 02/01/06 by Miller, Doug; Pulket, Chris · More from publication -
Miguel Cabrera: flirting with big league stardom: Marlins young slugger continues to dazzle fans and opponents with his offensive abilities
FELIPE ALOU HEARD THE question but couldn't come up with an answer right away. FELIPE ALOU HEARD THE question but couldn't come up with an answer...
Baseball Digest, 11/01/05 by Doug Miller · More from publication -
Don't forget about residents after they move in.(ANNUAL RESEARCH REPORT)
There is no better way to start this article than with the pearl of wisdom a resident shared with SatisFacts Research during a telephone survey....
Units, 06/01/05 by Miller, Doug; Pulket, Chris · More from publication -
The 'basics' continue to drive resident satisfaction and retention.
As most national reports continue to show, soft markets, heavy concessions and flat-at-best rents persist across most of the nation--and are...
Units, 06/01/04 by Miller, Doug; Pulket, Chris · More from publication -
A.L. reports
ANAHEIM ANGELS The team passed on the available free-agent and nontendered first basemen, so it may seek an outfielder--with RHPs Ramon Ortiz and...
Sporting News, The, 01/12/04 by Doug Miller · More from publication -
Say it best ...: learning what they want begins with listening: SatisFacts Research surveys thousands of multifamily housing residents from across the United States annually. Here they share some of the verbatim remarks made by residents. (Residents).
By listening to what residents have to say about their experience living in apartment communities, owners and operators can gain invaluable...
Units, 07/01/03 by Miller, Doug; Pulket, Chris · More from publication -
Maximizing renewals begins with a 'back to basics' focus.
Tens of thousands of apartment community residents participated in the latest resident satisfaction telesurvey by customer satisfaction research...
Units, 06/01/03 by Miller, Doug; Pulket, Chris · More from publication -
Survey says: service = renewals
The focus on resident retention has grown dramatically in the real estate industry. Many firms have implemented a myriad of programs including...
Journal of Property Management, 11/01/01 by Doug Miller · More from publication
