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Keeping your customers happy: a customer service refresher

What do program managers, professional sports teams, doctors, and circus clowns have in common? That's right! Customers! Unless you're a...
Defense AT&L, 11/01/04 by Elizabeth A. Lunch · More from publication
It's Not Enough to be a Xerophilous Program Manager: How Are Your People Skills? - Personnel Management

Its not enough to be a xerophilous Program Manager (PM) these days Sure, you can calmly sit in a Congressional Hearing and expertly answer...
Program Manager, 09/01/01 by Elizabeth Lunch · More from publication

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Your Work The 7 Interview Questions You Must Ask

The 7 Interview Questions You Must Ask

Forget 'What are your strengths and weaknesses?' If you want to get the real dope on prospective employees, ask job candidates these seven questions.
Your Industry The Comcast-NBC Deal Is a Really, Truly Terrible Idea

The Comcast-NBC Deal Is a Really, Truly Terrible Idea

We’re finally at the point where Time Warner (TWX) is going to spin off AOL, which was originally the acquired in one of the most ill-conceived merger deals of all time. And now what happens? Comcast (CMSA) decides that it isn’t satisfied with creating a trend of increasing share prices. No, it sees a vacuum [...]
Your Money Death in the Family: 12 Things to Do Now

Death in the Family: 12 Things to Do Now

Hang onto this essential checklist, so you’ll know what to do when the time comes.