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Training your workforce for better e-sales and e-service

Training your workforce to provide better e-sales and e-service can make the difference between the success or failure of your business. Many call...
Call Center CRM Solutions, 08/01/00 by Feasel, Marnie · More from publication
Training can produce better reps

Does this sound familiar? You struggle to find the best-qualified applicants for the position of teleservices representative in your call center....
Call Center Solutions, 10/01/98 by Feasel, Marnie; Stuart, David C · More from publication

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Your Work Five Ways to Speak Like Obama

Five Ways to Speak Like Obama

Barack Obama is a master at grabbing and keeping his audience's attention, which is the number one goal of any public speaker. How does he do it? Here are five key lessons from Obama's rhetorical playbook.
Your Industry The Five Worst Drug Companies of 2009

The Five Worst Drug Companies of 2009

These five companies have performed even worse than their peers and competitors. Investigations? Insider trading? Dirty factories? Recalls? Management churn? Scandals? They've got it all. In order of incompetence, BNET presents the five worst drug companies of 2009. Drumroll, please ...
Your Money 401(k) Mistakes to Avoid

401(k) Mistakes to Avoid

You’re counting on your 401(k) to provide a cushy retirement. Or at least food, shelter, and a broadband connection. But many investors undermine their savings plans without even knowing it. We’ve compiled a list of the most common mistakes, and explained how to avoid them.