Article Results (Showing 1 - 10 of 24) RSS Alert
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Americans still like buying by phone. (Telesales).(Brief Article)
Although the Internet is an increasingly popular venue for American consumers to make purchases, a recent study reveals that the telephone is...
Customer Interface, 07/01/02 by Fraser, Sarah · More from publication -
IP contact centers: don't get no respect? (IP Call Centers).(Internet Protocol)(Brief Article)
While Internet Protocol (IP) is fast becoming the key infrastructure technology for contact center telephony systems, the sector is struggling to...
Customer Interface, 07/01/02 by Fraser, Sarah · More from publication -
Aussie study: call centers dominate business contacts. (Customer Contact Center).(Brief Article)
Call center research specialist callcentres.net reports that businesses in Australia and New Zealand are continuing to boost the volume of...
Customer Interface, 06/01/02 by Fraser, Sarah · More from publication -
Past history vital to customer satisfaction. (Customer Service).(Brief Article)
Consumers are increasingly demanding that agents have knowledge of their past history and current relationship with a given organization. A new...
Customer Interface, 06/01/02 by Fraser, Sarah · More from publication -
2002 budgets remain flat. (Customer Contact Center).(Brief Article)
Contact center spending in coming years will center on deployment of best-of-breed solutions and enhancing critical customer interaction...
Customer Interface, 06/01/02 by Fraser, Sarah · More from publication -
Toward a clear customer segment-focused strategy. (CRM).(Brief Article)
Despite soaring corporate spending on CRM over the last five years, and in 2002, many senior executives expressed "frustration" about the returns...
Customer Interface, 06/01/02 by Fraser, Sarah · More from publication -
Agent training top priority. (Agent Training).(at customer contact centers)(Brief Article)
Customer contact center managers are planning to increase investments in agent training -- to bolster agent effectiveness -- over the next few...
Customer Interface, 05/01/02 by Fraser, Sarah · More from publication -
U.S. businesses prepared to spend more on CRM than large IT initiatives. (CRM).(customer relationship management)(Brief Article)(Statistical Data Included)
A new report suggests that U.S. businesses will spend more on Customer Relationship Management (CRM) technology than on other large-scale IT...
Customer Interface, 05/01/02 by Fraser, Sarah · More from publication -
Online customer service catches up. (Online Service).(Answerthink tracks Web retail customer service)(Brief Article)
If your experience with the customer service of retail Web sites was better during the 2001 holiday season than it was in 2000, then you're not...
Customer Interface, 03/01/02 by Fraser, Sarah · More from publication -
Ask Jeeves, PeopleSoft and Intecom announce strategic buys. (Mergers & Acquisitions).
California-based Ask Jeeves, a provider of natural-language question answering and search technologies, has acquired the technology assets of...
Customer Interface, 03/01/02 by Fraser, Sarah · More from publication
