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CAN YOU HEAR ME NOW? GOOD!
Because the telephone is often the first point of contact with potential clients, certain rules of etiquette will help to make their experience...
Rough Notes, 09/01/09 by Glover, Donna · More from publication -
PROPERTY AWARENESS
Completing a personal property inventory with clients builds goodwill, reduces coverage disputes after a loss If your home were totally...
Rough Notes, 10/01/07 by Glover, Donna · More from publication -
ADVICE AND EXPERTISE BUILD LASTING RELATIONSHIPS
CSRs can build loyalty by counseling clients about their individual insurance needs A key element of excellent customer service is regular...
Rough Notes, 07/01/06 by Glover, Donna · More from publication -
"RANT AND RAVE" CUSTOMER SERVICE
Give your clients something positive to talk about As a customer service representative, you undoubtedly have heard many stories about customers'...
Rough Notes, 09/01/04 by Glover, Donna · More from publication -
Preventive home maintenance
A checklist for your clients Insurance agencies and companies that consistently offer their policyholders beneficial service information are most...
Rough Notes, 10/01/03 by Glover, Donna · More from publication
