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Addressing returns. (inadequate customer assistance contributes to the return of electronic merchandise)(Column)

Inadequate sales counselling has contributed to an increase in customer returns of electronic merchandise. A Consumer Electronics Manufacturers...
HFN: The Weekly Newspaper for the Home Furnishing Network, 06/23/97 by Kalov, Jerry · More from publication -
Frustrating the customer - consumer frustration with electronic products
Consumer dissatisfaction with electronic products is increasing. The Consumer Electronics Manufacturers Assn reports that the average product...
Chief Executive, The, 06/01/97 by Jerry Kalov · More from publication
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