Article Results (Showing 1 - 10 of 11) RSS Alert
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The Erlang G CRM/contact center forecasting technique.
This article builds on the definition and steps of Split Chart Analysis, which were described in last month's BCR (see December 2003, pp. 42-46)....
Business Communications Review, 01/01/04 by Jewett, Jim · More from publication -
Using Split Charts to discover CRM opportunities; companies have spent fortunes on CRM, but achieved limited success. New tools are needed to assess the real opportunities, and here's one that can help.
There's no shortage of services and technologies in which executives responsible for contact centers can invest. While no corporation can invest...
Business Communications Review, 12/01/03 by Jewett, Jim · More from publication -
Changes to car lines for 1998.('98 Car Intro)(Cover Story)
Car manufacturers have made several improvements on their 1998 models to differentiate them from the previous year's models. About 150 1998 car...
Automotive News, 10/20/97 by Connelly, Mary; Henry, Jim; Jackson, Kathy; Jewett, Dale; Kisiel, Ralph; Rechtin, Mark · More from publication -
How to become a credible telecomm manager
Successful telecommunications managers must position their telecommunications departments in the mainstream of company policy-making, obtaining...
Communications News, 09/01/91 by Jim Jewett · More from publication -
Working smartest means asking the right questions
A telecommunications manager needs to solve the right problems, not just any problems. By asking questions, the right problems will be found. A...
Communications News, 08/01/91 by Jim Jewett · More from publication -
How The Travelers made a difference by working smartest
The Travelers Corp developed a special audioresponsing system that allows customers to access information about their insurance policies 24-hours a...
Communications News, 07/01/91 by Jim Jewett · More from publication -
How these firms made their vendors partners in success
More companies are realizing the advantages of forming partnerships with their vendors. Partnerships can lead to reduced costs, more timely...
Communications News, 06/01/91 by Jim Jewett · More from publication -
How bootstrapping will expand your area of influence
General Electric successfully introduced a voice mail system by gradually introducing it among divisions while proving its worth and effecting...
Communications News, 04/01/91 by Jim Jewett · More from publication -
Bootstrapping: make it easy to get a 'Yes'
'Bootstrapping' entails the incremental testing and implementation of ideas in an affordable manner and is a hallmark of successful entrepreneurial...
Communications News, 03/01/91 by Jim Jewett · More from publication -
Become a value-added manager
The concept of Value-Added Thinking represents the process of discovering what customers want and giving it to them. For a telecomm manager, this...
Communications News, 11/01/90 by Jim Jewett · More from publication
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