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  RESPONSES sent to Mailbox are considered available for publication and may be edited for length and clarity. Please send comments to Email:...

  Training & Development, 12/01/03 by Gravish, Joseph M · More from publication

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  I suggest that Eva Kaplan-Leiserson is duty bound to publish a companion piece to "Customer Service Basics" (Intelligence, October T+D). Employees...

  T+D, 12/01/03 by Joseph M. Gravish · More from publication