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GOING BEYOND THE CALL OF DUTY
Duty is obligatory tasks, conduct, service, or functions that arise from one's position. -Webster's New Collegiate Dictionary A duty is an...
Rough Notes, 09/01/04 by Korsgaden, Troy · More from publication -
STAFF TRAINING FOR BEST AGENCY RESULTS-PART 3
Creating a "continuity book" makes for a smoother operation and greater employer/employee satisfaction This is the third and final article in a...
Rough Notes, 07/01/04 by Korsgaden, Troy · More from publication -
STAFF TRAINING FOR BEST AGENCY RESULTS-PART 2
Identifying agency weaknesses and hiring specialists to fill the void are part of the overall training program Every new hire should be someone who...
Rough Notes, 05/01/04 by Korsgaden, Troy · More from publication -
STAFF TRAINING FOR BEST AGENCY RESULTS-PART I
Inspiring acceptance of change can help employees become more productive This is the first in a series of articles highlighting the need to focus...
Rough Notes, 04/01/04 by Korsgaden, Troy · More from publication -
IDENTIFYING THE REAL PROSPECT
Finding good clients requires strategy, not suspense The1995 movie "The Usual Suspects" features five villains, including a crippled con man played...
Rough Notes, 03/01/04 by Korsgaden, Troy · More from publication -
BUILDING A BETTER NEST
Leveraging your property and casualty nests My backyard has become a refuge for three families of doves. We watched the mothers-whom my teenage...
Rough Notes, 01/01/04 by Korsgaden, Troy · More from publication -
Back to the basics
Careful use of a basic recipe for selling pays off "There is always room at the top!" is one of my favorite Daniel Webster quotes. I agree with the...
Rough Notes, 11/01/03 by Korsgaden, Troy · More from publication -
Retaining your personal lines accounts
A few small steps can mean big rewards for the agency For the past 20 years I have actively sold personal lines insurance. In the beginning, it was...
Rough Notes, 09/01/03 by Korsgaden, Troy · More from publication -
Reach out and touch
Effective customer relationship management ensures ongoing sates opportunities The buzzword these days is "customer relationship management," also...
Rough Notes, 07/01/03 by Korsgaden, Troy · More from publication -
Selling homeowners insurance
PERSONAL LINES SELLING Paint a vivid picture I have a 2003 wall calendar that features the paintings of Claude Monet. It includes some of this...
Rough Notes, 03/01/03 by Korsgaden, Troy · More from publication
