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12 SECRETS TO FINDING THE RIGHT WORKFORCE MANAGEMENT SYSTEM
The contact center is the frontline of an organization. Customers turn to it to resolve issues and, consequently, to form opinions about the...
Customer Inter@ction Solutions, 02/01/05 by Leamon, Paul · More from publication -
Workforce management with skills-based call routing: The new challenge
In today's competitive environment, many call centers are being asked to provide better service with fewer people. Skills-based call routing...
Call Center Solutions, 03/01/99 by Leamon, Paul H · More from publication
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