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Help yourself, stay informed and help me
Improving E-Mail And Web Self-Service Although e-mail has become an accepted if not preferred method of communication, it is not always an...
Customer Inter@ction Solutions, 04/01/02 by Lounsbury, Erik · More from publication -
We'll manage
eSALES-SERVICE.com Distributing information that is vital to businesses and their clients has become ever more difficult with the proliferation of...
Customer Inter@ction Solutions, 01/01/02 by Lounsbury, Erik · More from publication -
Decentering the contact center
Turning and turning in the widening gyre The falcon cannot hear the falconer; Things fall apart the centre cannot hold; Mere anarchy is loosed...
Customer Inter@ction Solutions, 11/01/01 by Lounsbury, Erik · More from publication -
Passage to more than India
I see O year in you the vast terraqueous globe given and giving all, Europe to Asia, Africa join'd, and they to the New World, The lands,...
Customer Inter@ction Solutions, 10/01/01 by Lounsbury, Erik · More from publication -
Swedish call center outlook, The
RE: Locations Having two great-grandparents who emigrated from Sweden at the end of the nineteenth century (thus I am Erik with the letter k),...
Customer Inter@ction Solutions, 09/01/01 by Lounsbury, Erik · More from publication -
Solutions for e-mail and speech interfaces
By now, every reader should be aware of the difficulties of efficiently handling the vast amount of e-mail that comes into their organizations. One...
Customer Inter@ction Solutions, 08/01/01 by Lounsbury, Erik · More from publication -
Mobility and evolving contact centers
Back in February, I met much too briefly with Andy Mattes, Member of the Group Board, Siemens Information and Communication Networks...
Customer Inter@ction Solutions, 07/01/01 by Lounsbury, Erik · More from publication -
Spanish dresses
While strolling down the narrow alleys under the orange trees of the Santa Cruz section of Seville, I came across a shop with a bright display of...
Customer Inter@ction Solutions, 06/01/01 by Lounsbury, Erik · More from publication -
IP--out of the cloud and into the contact center
Conjure up a mental image of Switzerland and you are likely to envision Alps, cows, bankers, watches, fondue and chocolate. Belying those...
Customer Inter@ction Solutions, 04/01/01 by Lounsbury, Erik · More from publication -
Transforming a transparent eyeball
While words can be used to paint a picture or tell a tale, sometimes words just aren't enough, and they present another layer of abstraction. In...
Customer Inter@ction Solutions, 03/01/01 by Lounsbury, Erik · More from publication
