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• Banking on remittances: extending financial services to immigrants: immigrants in the United States represent a large and growing market for financial institutions, not only in traditional ports of entry such as Los Angeles, New York, Chicago, and Miami, 

  Banks can tap into this market segment by offering new financial products that cater specifically to immigrants' needs as well as providing...

  Partners in Community and Economic Development, 09/22/05 by Cruz-Taura, Ana; Farr, Jessica LeVeen; Hilgert, Marianne A.; Hogarth, Jeanne M.; Howell, Sibyl; Lucio, Edwin J.; McQuerry, Elizabeth; Sanchez, Juan; Smith, Wayne · More from publication

• Banking on remittances: extending financial services to immigrants: immigrants in the United States represent a large and growing market for financial institutions, not only in traditional ports of entry such as Los Angeles, New York, Chicago, and Miami, 

  Partners in Community and Economic Development, 09/22/05 by Marianne A. Hilgert · More from publication

• NUMBERS VERSUS WORDS: A COMPARISON OF QUANTITATIVE AND QUALITATIVE DATA ON SATISFACTION WITH COMPLAINT RESOLUTION EFFORTS 

  ABSTRACT Using data from the Federal Reserve System's consumer complaint program, this paper explores the similarities and differences in...

  Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 01/01/04 by Hogarth, Jeanne M; Hilgert, Marianne A · More from publication

• Household financial management: the connection between knowledge and behavior 

  Across the decade of the 1990s to the present, the issue of financial education has risen on the agendas of educators, community groups,...

  Federal Reserve Bulletin, 07/01/03 by Marianne A. Hilgert · More from publication

• Problems with credit cards: An exploration of consumer complaining behaviors 

  ABSTRACT Using data from the Survey of Consumers, this descriptive study attempts to provide a holistic picture of complaining behaviors,...

  Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 01/01/01 by Hogarth, Jeanne M; Hilgert, Marianne A; Kolodinsky, Jane M; Lee, Jinkook · More from publication