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Approaching oral knowledge: phonetic technology helps capture transaction data. (Enterprise Solutions).(call center applications)
A NUMBER OF YEARS AGO significant R&D efforts were concentrated on voice to text conversion in the hopes of capturing phone conversations in a...
Customer Interface, 03/01/03 by Cotter, Marianne · More from publication -
Who's mining the contact center? Practicing knowledge management in call centers that operate on razor-thin margins is no easy task--but might be worth the trouble.
Call centers live and die by statistics. This makes them a natural candidate for business intelligence technologies that mine data from...
Customer Interface, 03/01/03 by Cotter, Marianne · More from publication -
Happy trails: preserving America's trails through volunteer efforts and lots of "TLC." - tender loving care - includes related information
Although the frontier has been long settled, people with pioneering spirits and strong environmental sensibilities are still blazing wilderness...
American Fitness, 05/01/94 by Marianne Cotter · More from publication
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