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Going for customer service gold: The Olympic Winter Games' 35,000 volunteers from all walks of life needed training in customer service for visitors from around the world - Going for Gold - Salt Lake City, Utah

The 2002 Olympic Winter Games in Salt Lake City will be remembered for record-breaking athletic prowess, electrifying competition, and the...
T+D, 05/01/02 by Mary Patrick Walker · More from publication
Leadership training plays pivotal role in Visa U.S.A and TSYS success story - Vital Processing Services - Brief Article

A joint venture. Two companies, two ways of doing things. High turnover and one unforgiving marketplace. A recipe for failure? Not for Vital...
T+D, 05/01/02 by Mary Patrick Walker · More from publication
Going for customer service gold

The Olympic Winter Games' 35,000 volunteers from all walks of life needed training in customer service for visitors from around the world. The...
Training & Development, 05/01/02 by Walker, Mary Patrick · More from publication

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Your Work The 7 Interview Questions You Must Ask

The 7 Interview Questions You Must Ask

Forget 'What are your strengths and weaknesses?' If you want to get the real dope on prospective employees, ask job candidates these seven questions.
Your Industry Walmart Can't Kill Every Retail Niche; Jo-Ann Shows Why

Walmart Can't Kill Every Retail Niche; Jo-Ann Shows Why

Jo-Ann Stores is posting impressive sales and earnings numbers and is an example of a retail sector on which Walmart doesn't have a steel grip.
Your Money Dumbest Things You Do With Your Money

Dumbest Things You Do With Your Money

Even smart people make financial moves that are downright illogical. Emotions and superstitions have a sneaky way of keeping you from rational financial decisions. But dumb choices can have serious, real-world consequences. Here are some of the biggest blunders we all make, plus tips from the experts on how to keep cool.

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