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Heaven … almost heaven - Urban Ministries' automatic call distributor system - Company Operations
Urban Ministries decided chose the the open-systems architecture being developed by Enterprise Computer Telephony Forum (ECTF's) for the automatic...
Communications News, 06/01/99 by William H. Jr. Matlack · More from publication -
Storage and retrieval
Electronic Document Management Systems include the digitization, indexing, storage, processing, and retrieval of document images configured to meet...
Work Process Improvement Today, 12/01/98 by Matlack, William · More from publication -
New capabilities for today's smaller call centers
Tom Farqhuar, director of property services at National Water & Power (NW&P), recently faced a multifaceted dilemma that has become familiar to...
Call Center Solutions, 08/01/98 by Matlack, William H Jr · More from publication
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