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• Vail & Aspen Colorado's friendly rivals undergo billion- dollar makeovers.(Going Places) 

  Byline: Mitch Kaplan Daily Herald Correspondent The drive down Colorado Route 82 to Aspen was almost unrecognizable, yet strikingly familiar to...

  Daily Herald (Arlington Heights, IL), 02/18/07 by Kaplan, Mitch · More from publication

• Celebrity chefs and landmark cafes: enjoy the best of New Orleans cuisine, from po'boys to five-course dinners 

  $ = inexpensive (entrees $10 or less) $ = inexpensive (entrees $10 or less) $$ = moderate ($10-$20) $$$ = expensive ($20 or more) New...

  Pool & Spa News, 10/03/03 by Mitch Kaplan · More from publication

• Fun zone: whether you like tours, local history or red-hot musical acts, there's lots to do in the big easy 

  You haven't lived 'til you've taken a New Orleans cemetery tour. Or maybe you want to hear that jazz everyone's always talking about. If it's...

  Pool & Spa News, 10/03/03 by Mitch Kaplan · More from publication

• Three steps to great service: proper training, efficient systems and good communication turn service problems into profits 

  If you think of yourself as a retailer, it may be tempting to treat your service department as an afterthought. After all, in many cases it's just...

  Pool & Spa News, 08/22/03 by Mitch Kaplan · More from publication

• To repair or replace? Manufacturers spend unnecessary money replacing parts on warranty that could be fixed in the field. Why aren't more technicians trained to handle the situation? 

  Spa service for warranty work--you gotta love it; you gotta hate it. Love it because completing it quickly and efficiently builds great customer...

  Pool & Spa News, 06/06/03 by Mitch Kaplan · More from publication

• Sample rural Switzerland on three autumnal walks.(Going Places) 

  Byline: Mitch Kaplan Daily Herald Correspondent The panorama unfolded so remarkably, I couldn't stop staring. Arresting vistas in Switzerland...

  Daily Herald (Arlington Heights, IL), 10/14/01 by Kaplan, Mitch · More from publication