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Answering the call to customer service - telephone courtesy in medical laboratories
Telephone courtesy is an essential element of a medical laboratory's customer service. Employees should undergo training on telephone etiquette to...
Medical Laboratory Observer, 08/01/97 by Nancy J. Konopka · More from publication -
How to keep the lab lit during power failures
Hanover General Hospital in Hanover, PA, has developed a complete emergency power procedure so that its service will not be interrupted by power...
Medical Laboratory Observer, 02/01/95 by Nancy J. Konopka · More from publication -
How to be 'note'-worthy: tips for writing effective memos
Effective written communication is a must in clinical laboratories, thus staff members are expected to write clear and concise memos to avoid...
Medical Laboratory Observer, 08/01/94 by Nancy J. Konopka · More from publication -
Introducing high school students to the clinical lab - includes syllabus for lab internship program, guidelines for conducting sessions, checklist for instructors in preparing each session
Four years ago, when the internship director at a local high school contacted our laboratory about introducing students to clinical laboratory...
Medical Laboratory Observer, 01/01/91 by Nancy J. Konopka · More from publication
