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Purchasing CRM software: A guide for small and medium-sized businesses
Now that customer relationship management (CRM) solutions are available to all companies and not just large organizations, small and medium-sized...
Call Center CRM Solutions, 08/01/00 by Nelson, Daren · More from publication -
journey to Web-based support, The
The single biggest advancement in customer support has arrived and it is called the World Wide Web. Few today would argue with this statement. It...
Telemarketing & Call Center Solutions, 01/01/98 by Nelson, Daren · More from publication -
Online help: Just because you build it they may not come
Self-help over the Intra/Internet (I*net) is the latest trend in customer service and support (CSS), and rightly so. Never before has a medium, the...
Telemarketing & Call Center Solutions, 11/01/97 by Nelson, Daren · More from publication
