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TRAINING OPTIONS ON A TIGHT BUDGET

Is it possible to offer your employees good, ongoing training on a shoestring budget? Absolutely - especially if your agency is comprised of a wide...
Rough Notes, 09/01/09 by Neumayer, Sean · More from publication
KNOW YOURSELF

It strikes suddenly while you're at work - that sinking feeling that comes from knowing you just made a huge mistake. Whether you've shown...
Rough Notes, 06/01/09 by Neumayer, Sean · More from publication
DOING MORE WITH LESS

In response to our February 2009 column on how to make the best of this tough economy, I received quite a few messages from readers. Here are just...
Rough Notes, 05/01/09 by Neumayer, Sean · More from publication
CREATIVE WAYS TO REWARD EMPLOYEES

Our January column on the importance of taking care of your bare bones staff during these difficult economic times triggered plenty of interesting...
Rough Notes, 02/01/09 by Neumayer, Sean · More from publication
FOUR ADVANTAGES TO A TOUGH ECONOMY

Let's take a break from all the doom and gloom messages floating around in the business world today. Let's talk about some positives - the fresh...
Rough Notes, 01/01/09 by Neumayer, Sean · More from publication
OF NOT-SO-SAME MINDS

When this column appeared last time, I asked readers to e-mail their questions on how to improve relationships with employees. Let's just say it's...
Rough Notes, 10/01/08 by Neumayer, Sean · More from publication

PAIR PERSONALITIES WITH POSITIONS

This new department, "People Management," will offer a quick overview of various topics to assist agencies make more informed hiring decisions and...
Rough Notes, 08/01/08 by Neumayer, Sean · More from publication
WHEN BAD THINGS HAPPEN TO GOOD CSRs

Treating CSRs equaiiy does not mean treating them the same We've all read articles on how the right management tactics can improve a struggling...
Rough Notes, 07/01/08 by Neumayer, Sean · More from publication
A CSR's GUIDE TO "RAISING" GOOD PRODUCERS

Knowing others as well as "thyself" is the key to a good relationship AS a CSR, your job is to provide excellent customer service to the...
Rough Notes, 06/01/07 by Neumayer, Sean · More from publication
ARE ALL CSRs CREATED EQUAL?

Finding a perfect fit Finding the right CSR can be a frustrating and time-consuming task-somewhat like finding the one person who fits into the...
Rough Notes, 10/01/04 by Neumayer, Sean · More from publication