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WELL-TRAINED, WELL-EQUIPPED SERVICE ADVISOR, THE

The vast majority of service advisors at independent shops are both ill-equipped and poorly trained. That can severely limit a shop's chances of...
Motor, 05/01/06 by O'Connor, Robert "Bob" · More from publication
Are you considering selling your business?

During these difficult economic times, many shop owners are considering selling their business. But what they feel their business is worth and its...
Motor, 09/01/03 by O'Connor, Robert (Bob) · More from publication
How well is your service advisor performing?

Maximizing production and profits in the auto repair business today requires having service advisors who are adept at winning and keeping...
Motor, 05/01/03 by O'Connor, Robert Bob · More from publication

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Your Work How to Handle a Workplace Bully

How to Handle a Workplace Bully

Half of U.S. employees have been bullied at work. Here’s how to stop bad behavior before it costs your company big.
Your Industry United Rolls Back Frequent-Flier Changes

United Rolls Back Frequent-Flier Changes

Just a couple weeks ago I wrote about how United (NASDAQ: UAUA) frequent fliers were angry at the airline's pending upgrade policy change, and it appears they've listened . . . a little. United is bringing back regional upgrades for its top fliers. This combined with the airline's decision to have reciprocal upgrades with Continental makes for a big week for the airline.
Your Money Volunteer Work When Unemployed: Should You Work for Free?

Volunteer Work When Unemployed: Should You Work for Free?

Laid-off executives are diving into volunteer work as a way to make new contacts, stay engaged, and eventually find paying work. But not every kind of volunteer work bestows the same benefits, and devoting too much time and energy to pro bono activities can actually hinder your search for a job that will pay the mortgage. Here’s how to guarantee a payoff from the work you do for free.