Article Results (Showing 1 - 10 of 137) RSS Alert
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An Emotional Mess
Speech systems can say "I'm sorry," but can they ever truly sound like they mean it? After a customer enters #, which does not correspond to any...
Speech Technology, 10/01/08 by Korzeniowski, Paul · More from publication -
CRM Searches for Search
THETECHNOLOGYTO LOCATE INFORMATION MAY BE READILY AVAILABLE, BUT CAN CRM SYSTEMS UNCOVER THEIR OWN BURIED TREASURE? Oz Benamram, director of...
Customer Relationship Management, 08/01/08 by Korzeniowski, Paul · More from publication -
CALL Heard 'Round the WORLD, The
DON'T LET CULTURAL AND LANGUAGE DIFFERENCES STYMIE YOUR IVR A report from comScore Network, an Internet rating service, found that 14 of the top...
Speech Technology, 05/01/07 by Korzeniowski, Paul · More from publication -
The Challenges Of Going Global.(Industry Trend or Event)
Globalization is "in," and while it may be exciting, it's not necessarily easy. When Mike Brockman, director of operations at Quantitude,...
Business Communications Review, 05/01/01 by Korzeniowski, Paul · More from publication -
VOIP--Still Only A Drop In The Bucket.(Industry Trend or Event)
How far have Internet telephony service providers progressed? To bolster their claims that voice over IP (VOIP) has moved beyond the...
Business Communications Review, 02/01/01 by Korzeniowski, Paul · More from publication -
VOIP Takes Hold--Outside The Enterprise.(Technology Information)
Chances are you already send voice over IP. But that's in the carrier core. What about at the premises? The evolution of Voice over IP...
Business Communications Review, 08/01/00 by Korzeniowski, Paul · More from publication -
VPNs Become Key Part Of Enterprise Networks.(Technology Information)
Remote access is leading the adoption curve, but look for other applications to follow quickly. Data virtual private networks (VPNs) are...
Business Communications Review, 03/01/00 by Korzeniowski, Paul · More from publication -
A Look Behind Carrier Managed Services.(Industry Trend or Event)
More outsourcing seems inevitable. But what happens when an outage occurs? Networking's become the rage, with just about every business...
Business Communications Review, 12/01/99 by Korzeniowski, Paul · More from publication -
Build or Buy: Enterprises Weigh Remote Access Options.(Industry Trend or Event)
Is it better to roll your own or to outsource? About the only answer you can rely on is: It depends. Most enterprises, whatever the size,...
Business Communications Review, 12/01/99 by Korzeniowski, Paul · More from publication -
New systems help support chargeback.
They say there's no accounting for taste, but increasingly, there is a taste for call accounting in data networks. Leo Esposito, senior VP...
Business Communications Review, 08/01/99 by Korzeniowski, Paul · More from publication
