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• Christmas is coming. Are you prepared? 

  It may seem ridiculous, in the midst of summer, to talk about Christmas. Holiday picnics and beach vacations may seem more appropriate. But in the...

  Call Center CRM Solutions, 07/01/00 by Roth, Tracey S · More from publication

• recipe for e-commerce success, The 

  What separates a good e-commerce experience from a bad one? Those of us who buy off the Web have had both good experiences and bad, but many of us...

  Call Center CRM Solutions, 05/01/00 by Roth, Tracey S · More from publication

• ATA in trouble, The 

  Back in the Fall of 1998, the then-- named American Telemarketing Association announced a name change to The American Teleservices Association and...

  Call Center CRM Solutions, 01/01/00 by Roth, Tracey · More from publication

• Virtual tinker's wagons and the return of haggling 

  Let's imagine that I sell a product. We can revisit Marketing 101 and call it a widget. Consider that I'm mildly computer literate, but that's all....

  Call Center Solutions, 08/01/99 by Roth, Tracey S · More from publication